First of all, I would like to say that the being able to host the fourth edition of ACI World Customer Experience Global Summit is a great honour for Kraków Airport - the largest regional airport in Poland.
Kraków Airport has always focused on safety, quality and high standards of services. Recent years showed how important these priorities are - a quick response to changing circumstances is a guarantee of efficient customer service. Providing the best customers’ experience is at a core of Kraków Airport’s daily activities, its commitment to well-being of passengers and its employees has been acknowledge by numerous industry recognitions, including: ACI Airport Health Accreditation, Airport Service Quality Awards or The Voice of the Customer...
Luis Felipe de Oliveira
On behalf of Airports Council International (ACI), I look forward to welcoming you to Kraków, Poland’s second largest and oldest city, for the ACI Customer Experience Global Summit, taking place from 13–15 September 2022, under the theme: “Re/Humanizing Airport Experience.”
Customer experience is more important than ever for airports as aviation rebuilds and seeks to win travellers back in 2022 and beyond. This will mean actively listening to customers and embracing a forward-looking approach to their evolving needs and expectations—in a new world...
About the ACI Customer Experience Global Summit
The fourth annual ACI Customer Experience Global Summit follows the success of the inaugural 2018 event and is quickly becoming the most respected event in the industry for the promotion of customer service excellence. The Summit will comprise the global ASQ Forum, the Customer Experience Global Summit, the celebratory ASQ Awards ceremony, as well as the newly established ACI Customer Experience Accreditation programme ceremony. Combined, the ACI Customer Experience Global Summit is the leading platform for airports around the world to share their experiences, best practices and lessons learned; address challenges and trends; and build on the foundations of a successful airport community.