Speakers

Abdulkadir Demirtas is the Customer Experience and Service Design Manager at mega hub airport - İGA Istanbul Airport. Kadir has more than 15 years of experience in designing customer experience in the telecommunications sector. Over the years, Kadir has an extraordinary in-depth understanding of customer expectations and needs.

His deep rooted passion lies in in the creation of new solutions for serving the best service to humanity. Aside from technological infrastructure advantages  Kadir strongly believes that the most important part of designing the best customer journey is the human touch.

Kadir is enthusiastic in building and maintaining robust customer experience frameworks in companies that have a prioritized focus on customer experience management. He considers agility and strong communication competence is one of the most valuable components to designing consistent excellence in customer experience. Kadir and his team are constantly moving forward with multi international award winning solutions for Istanbul Airport.