As the second largest city in Poland, Kraków is a beautiful and historical city. The city is known for its well-preserved old town, ringed by Planty Park and remnants of the city’s medieval wall. Explore the beautiful architecture, immerse yourself in its culture and taste traditional delights such as kiełbasa and pierogi. With so many options, you are surely to make the most of your stay in Kraków.
The ACI Customer Experience Global Summit will be held at the ICE Kraków Congress Centre, which is one of the most prestigious venues in Poland. This modern building with an all-glass three-story lobby and a stunning view on Wawel Castle and Vistula River, offers an impressive selection of conference facilities.
ACI has reserved room blocks with preferential rates at several hotels in and around the city of Krakow. A reservation link will be provided on your registration confirmation so that you may book your accommodations with one of the hotels below.
- Park Inn by Radisson Krakow (2 minute walk to ICE)
- Q Plus Hotel Krakow (2 minute walk to ICE)
- Hilton Garden Inn Krakow (6 minute walk to ICE)
Special Lufthansa Group airlines fares
The Lufthansa Group airlines bring people together - every day, all around the world. The global route network of Austrian Airlines, Lufthansa, SWISS, Brussels Airlines and Eurowings offers optimal connection and combination options, so you will benefit from quick and direct flights to the event.
You will reach the booking platform via this link https://www.lufthansa.com/de/en/meetings-and-events-delegates and with the event code PLAUMLQ. The reduced fares are automatically displayed.
NB: Please enable pop-ups permanently in your browser while booking, otherwise the window in the booking platform will not open.
The event will take place in the ICE Kraków Congress Centre, which is located in the very heart of Kraków. Most of the recommended hotels are situated near the venue. You can easily reach both ICE and our recommended hotels from Kraków Airport either by taxi or by bus line 252 (Os. Podwawelskie direction). Buses run twice an hour between 5h00 and 23h00. The journey takes about 30 minutes. Tickets can be purchased from the ticket machines located at the terminal or bus stop. A single ticket costs PLN 4,60 (approx. 1 EUR).
For your convenience, we also recommend Kraków Airport Taxi service which offers electric vehicles located outside the terminal entrances. The average price from the airport to the city center is PLN 89 (approx. 20 EUR). All taxis are equipped with Wi-Fi on board and accept credit card payment.
More information on transportation services can be found here.
Travellers to Poland may need to obtain an entry visa in order to attend the conference. For further details, please review information provided by the Office for Foreigners here and the Ministry of Foreign Affairs Republic of Poland here. Note: participants are advised to contact their relevant consulate for more information.