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ACI Customer Experience Global Summit

13-15 september 2022

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    • ASQ Forum
    • Global Summit
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    • Discover Kraków
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Speakers

Customer Experience ASQ Forum

Roberto Martin Davara

Roberto Martin Davara
Head of Facilitation and Passenger Experience Department
AENA

Steve Mayers

Steve Mayers, MBA, IAP, C.M
Airport Director, Customer Experience, ADA and Title VI Coordinator
Hartsfield Jackson International Airport

KingaMrozowska

Kinga Mrozowska
Deputy Head of Customer Service and Customer Experience Department
Krakow Airport

ArisonRaja

Arison Rajasingam
Manager Quality Assurance
ACI World

Dimitri Coll_small

Dimitri Coll
Vice President Airport Customer Experience
ACI World

KathyHaley

Kathy Haley
Chief Customer Experience Officer
Port Authority of New York & New Jersey

MauriceJenkins

Maurice Jenkins
Digital Strategy and Innovation Advisor
Miami International Airport

HanByeol Jeong

HanByeol Jeong
Manager, CX Innovation
Incheon International Airport Corporation

Okan Kufeci

Okan Kufeci
Senior Vice President
Plaza Premium Group

Franziska Rodenkirchen

Franziska Rodenkirchen
Consultant Corporate Development
Munich Airport

Milla Saaristenpera

Milla Saaristenperä
New Equipment Business Director
KONE Corporation

VALERIE ST-JAMES

Valerie St-James
Senior Director Market Research and Customer Insights
ACI World

Tamara Stotz

Tamara Stotz
Manager Customer Experience & Analytics
Zurich Airport

Catherine Ballester

Catherine Ballester
Innovation & Quality, Head of Benchmarking
Aeroporti di Roma

AnnaFrancinelli

Anna Francinelli
Airports Quality Benchmarking Manager
SEA - Airports of Milan

Paul Clark

Paul Clark
Vice President
InterVISTAS Consulting

Eefje Roodvoets

Eefje Roodvoets
Customer Experience Lead
NACO

Carlos

Carlos Jodar
Director Business Development EMEA
Amadeus Airport and Airline Operations

Customer Experience Global Summit

Khaled Alhamash

Khaled Alhamash
EVP Operations
Matarat Holding

Fahad Alharbi

Fahad Alharbi
Chief Executive Officer
Dammam Airport Company

aimen-al-hosni

Aimen Al Hosni
CEO
Oman Airports

Elena Avila

Elena Avila
Executive VP, Airport IT &
Airline Operations
Amadeus

Janis Balkens

Janis Balkens
Regional CEO, Airport Operations –
New & Emerging Markets
Dnata

Ivan Bassato

Ivan Bassato
Chief Aviation Officer
Aeroporti di Roma SpA

Chris Birch (1)

Christopher Birch
Director Guest Experience
San Francisco International Airport

Dimitri Coll_small

Dimitri Coll
Vice President Airport Customer Experience
ACI World

Candice DCruz

Candice D'Cruz
VP & Continent Brand Leader
Luxury Marriott International

AskinDemir

Askin Demir
Chief Executive Officer
Blaise Diagne International Airport

Abdulkadir Demirtas Foto

Abdulkadir Demirtas
Customer Experience and
Service Design Manager
IGA Istanbul Airport

KarineDuclos

Karine Duclos
Marketing & Communication Director
Reunion Roland Garros Airport

marcellis

Marc E. Ellis
CEO
GlidePathCX

HelenElsby

Helen Elsby
Chief Solutions Officer
Heathrow Airport

de Oliveira, Luis Felipe

Luis Felipe de Oliveira
Director General
ACI World

Ira Fernandez

Ira Fernández Lázaro
Head of Strategic Planning
Düsseldorf Airport

PawelGaliak

Paweł Galiak
Director of Aviation and Commercial Services
Krakow Airport

Profil-Picture-200x200_Gitari,-Alex

Alex Gitari
Managing Director
Kenya Airport Authority

Pim Godefroy

Pim Godefroy
Director/Trainer
PassePartout Training

Johanne Gallant

Johanne Gallant
President & CEO
Fredericton International Airport Authority

KathyHaley

Kathy Haley
Chief Customer Experience Officer
Port Authority of New York & New Jersey

ibrahimibrahim

Ibrahim Ibrahim
Managing Director
Portland Design

MauriceJenkins

Maurice Jenkins
Digital Strategy and Innovation Advisor
Miami International Airport

DanJohnson

Dan Johnson
Vice President Digital Identity
C&IS Mastercard

RobinKanthareuben

Robin Kanthareuben
Senior Specialist Solutions Architect, Travel & Hospitality, EMEA
Amazon Web services

ICN_ CEO_KyungwookKim1

Kyung Wook Kim
CEO & President
Incheon International Airport Corporation

Adam Kressler

Adam Kressler
Vice President of Customer Experience
Cicinnati Northern Kentucky International Airport

Okan Kufeci

Okan Kufeci
Senior Vice President
Plaza Premium Group

JostLammers

Jost Lammers
CEO
Munich Airport

jeromelepage

Jérôme Lepage
Marketing & Business Development Director
JCDecaux - Transport Division

Eric Lipp

Eric Lipp
Executive Director
Open Doors Organization

Steve Mayers

Steve Mayers, MBA, IAP, C.M
Airport Director, Customer Experience, ADA and Title VI Coordinator
Hartsfield Jackson International Airport

SharonMcCloskey

Sharon McCloskey
Vice President, Customer Experience
Dallas/Fort Worth International Airport

Ramon Miro

Ramón Miró
President & CEO
Quito International Airport

ChadNewton

Chad Newton
Chief Executive Officer
Wayne County Airport Authority

BredeNielsen

Brede Nielsen
SVP Business Development and Innovation, Technology
Avinor Group AS

Pasquini Raffaele

Raffaele Pasquini
Head of Airport Marketing Development
Aeroporti di Roma

antoine

Antoine Rostworowski
Senior VP, Progreammes & Commercial Services
ACI World

John Sage

John Sage
President
Accessible Travel Solutions

Kadri Samsunlu 1

Kadri Samsunlu
CEO IGA
Istanbul Airport

AlbertoSmith

Alberto Smith
Director Operations Landside & Cargo
Punta Cana International Airport

SujataSuri

Sujata Kumar Suri
Vice President, Strategy and Development
Hamad International Airport

Angela Tanzi

Angela Tanzi
Producer - Cities Division
Moment Factory

StevenVanBelleghem7880-LR

Steve van Bellegham
Keynote

Radosław Włoszek (1)

Radosław Włoszek
President of the Board
Kraków Airport

Contact

For event enquiries, please email us at: 
events@aci.aero

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