Customer Experience ASQ Forum

Roberto Martin Davara
Head of Facilitation and Passenger Experience Department
AENA

Steve Mayers, MBA, IAP, C.M
Airport Director, Customer Experience, ADA and Title VI Coordinator
Hartsfield Jackson International Airport

Kinga Mrozowska
Deputy Head of Customer Service and Customer Experience Department
Krakow Airport

Arison Rajasingam
Manager Quality Assurance
ACI World

Dimitri Coll
Vice President Airport Customer Experience
ACI World

Kathy Haley
Chief Customer Experience Officer
Port Authority of New York & New Jersey

Maurice Jenkins
Digital Strategy and Innovation Advisor
Miami International Airport

HanByeol Jeong
Manager, CX Innovation
Incheon International Airport Corporation

Okan Kufeci
Senior Vice President
Plaza Premium Group

Franziska Rodenkirchen
Consultant Corporate Development
Munich Airport

Milla Saaristenperä
New Equipment Business Director
KONE Corporation

Valerie St-James
Senior Director Market Research and Customer Insights
ACI World

Tamara Stotz
Manager Customer Experience & Analytics
Zurich Airport

Catherine Ballester
Innovation & Quality, Head of Benchmarking
Aeroporti di Roma

Anna Francinelli
Airports Quality Benchmarking Manager
SEA - Airports of Milan

Paul Clark
Vice President
InterVISTAS Consulting

Eefje Roodvoets
Customer Experience Lead
NACO

Carlos Jodar
Director Business Development EMEA
Amadeus Airport and Airline Operations
Customer Experience Global Summit

Khaled Alhamash
EVP Operations
Matarat Holding

Fahad Alharbi
Chief Executive Officer
Dammam Airport Company

Aimen Al Hosni
CEO
Oman Airports

Elena Avila
Executive VP, Airport IT &
Airline Operations
Amadeus

Janis Balkens
Regional CEO, Airport Operations –
New & Emerging Markets
Dnata

Ivan Bassato
Chief Aviation Officer
Aeroporti di Roma SpA

Christopher Birch
Director Guest Experience
San Francisco International Airport

Dimitri Coll
Vice President Airport Customer Experience
ACI World

Candice D'Cruz
VP & Continent Brand Leader
Luxury Marriott International

Askin Demir
Chief Executive Officer
Blaise Diagne International Airport

Abdulkadir Demirtas
Customer Experience and
Service Design Manager
IGA Istanbul Airport

Karine Duclos
Marketing & Communication Director
Reunion Roland Garros Airport

Marc E. Ellis
CEO
GlidePathCX

Helen Elsby
Chief Solutions Officer
Heathrow Airport

Luis Felipe de Oliveira
Director General
ACI World

Ira Fernández Lázaro
Head of Strategic Planning
Düsseldorf Airport

Paweł Galiak
Director of Aviation and Commercial Services
Krakow Airport

Alex Gitari
Managing Director
Kenya Airport Authority

Pim Godefroy
Director/Trainer
PassePartout Training

Johanne Gallant
President & CEO
Fredericton International Airport Authority

Kathy Haley
Chief Customer Experience Officer
Port Authority of New York & New Jersey

Ibrahim Ibrahim
Managing Director
Portland Design

Maurice Jenkins
Digital Strategy and Innovation Advisor
Miami International Airport

Dan Johnson
Vice President Digital Identity
C&IS Mastercard

Robin Kanthareuben
Senior Specialist Solutions Architect, Travel & Hospitality, EMEA
Amazon Web services

Kyung Wook Kim
CEO & President
Incheon International Airport Corporation

Adam Kressler
Vice President of Customer Experience
Cicinnati Northern Kentucky International Airport

Okan Kufeci
Senior Vice President
Plaza Premium Group

Jost Lammers
CEO
Munich Airport

Jérôme Lepage
Marketing & Business Development Director
JCDecaux - Transport Division

Eric Lipp
Executive Director
Open Doors Organization

Steve Mayers, MBA, IAP, C.M
Airport Director, Customer Experience, ADA and Title VI Coordinator
Hartsfield Jackson International Airport

Sharon McCloskey
Vice President, Customer Experience
Dallas/Fort Worth International Airport

Ramón Miró
President & CEO
Quito International Airport

Chad Newton
Chief Executive Officer
Wayne County Airport Authority

Brede Nielsen
SVP Business Development and Innovation, Technology
Avinor Group AS

Raffaele Pasquini
Head of Airport Marketing Development
Aeroporti di Roma

Antoine Rostworowski
Senior VP, Progreammes & Commercial Services
ACI World

John Sage
President
Accessible Travel Solutions

Kadri Samsunlu
CEO IGA
Istanbul Airport

Alberto Smith
Director Operations Landside & Cargo
Punta Cana International Airport

Sujata Kumar Suri
Vice President, Strategy and Development
Hamad International Airport

Angela Tanzi
Producer - Cities Division
Moment Factory