Customer Experience ASQ Forum
Roberto Martin Davara
Head of Facilitation and Passenger Experience Department
AENA
Steve Mayers, MBA, IAP, C.M
Airport Director, Customer Experience, ADA and Title VI Coordinator
Hartsfield Jackson International Airport
Kinga Mrozowska
Deputy Head of Customer Service and Customer Experience Department
Krakow Airport
Arison Rajasingam
Manager Quality Assurance
ACI World
Dimitri Coll
Vice President Airport Customer Experience
ACI World
Kathy Haley
Chief Customer Experience Officer
Port Authority of New York & New Jersey
Maurice Jenkins
Digital Strategy and Innovation Advisor
Miami International Airport
HanByeol Jeong
Manager, CX Innovation
Incheon International Airport Corporation
Okan Kufeci
Senior Vice President
Plaza Premium Group
Franziska Rodenkirchen
Consultant Corporate Development
Munich Airport
Milla Saaristenperä
New Equipment Business Director
KONE Corporation
Valerie St-James
Senior Director Market Research and Customer Insights
ACI World
Tamara Stotz
Manager Customer Experience & Analytics
Zurich Airport
Catherine Ballester
Innovation & Quality, Head of Benchmarking
Aeroporti di Roma
Anna Francinelli
Airports Quality Benchmarking Manager
SEA - Airports of Milan
Paul Clark
Vice President
InterVISTAS Consulting
Eefje Roodvoets
Customer Experience Lead
NACO
Carlos Jodar
Director Business Development EMEA
Amadeus Airport and Airline Operations
Customer Experience Global Summit
Khaled Alhamash
EVP Operations
Matarat Holding
Fahad Alharbi
Chief Executive Officer
Dammam Airport Company
Aimen Al Hosni
CEO
Oman Airports
Elena Avila
Executive VP, Airport IT &
Airline Operations
Amadeus
Janis Balkens
Regional CEO, Airport Operations –
New & Emerging Markets
Dnata
Ivan Bassato
Chief Aviation Officer
Aeroporti di Roma SpA
Christopher Birch
Director Guest Experience
San Francisco International Airport
Dimitri Coll
Vice President Airport Customer Experience
ACI World
Candice D'Cruz
VP & Continent Brand Leader
Luxury Marriott International
Askin Demir
Chief Executive Officer
Blaise Diagne International Airport
Abdulkadir Demirtas
Customer Experience and
Service Design Manager
IGA Istanbul Airport
Karine Duclos
Marketing & Communication Director
Reunion Roland Garros Airport
Marc E. Ellis
CEO
GlidePathCX
Helen Elsby
Chief Solutions Officer
Heathrow Airport
Luis Felipe de Oliveira
Director General
ACI World
Ira Fernández Lázaro
Head of Strategic Planning
Düsseldorf Airport
Paweł Galiak
Director of Aviation and Commercial Services
Krakow Airport
Alex Gitari
Managing Director
Kenya Airport Authority
Pim Godefroy
Director/Trainer
PassePartout Training
Johanne Gallant
President & CEO
Fredericton International Airport Authority
Kathy Haley
Chief Customer Experience Officer
Port Authority of New York & New Jersey
Ibrahim Ibrahim
Managing Director
Portland Design
Maurice Jenkins
Digital Strategy and Innovation Advisor
Miami International Airport
Dan Johnson
Vice President Digital Identity
C&IS Mastercard
Robin Kanthareuben
Senior Specialist Solutions Architect, Travel & Hospitality, EMEA
Amazon Web services
Kyung Wook Kim
CEO & President
Incheon International Airport Corporation
Adam Kressler
Vice President of Customer Experience
Cicinnati Northern Kentucky International Airport
Okan Kufeci
Senior Vice President
Plaza Premium Group
Jost Lammers
CEO
Munich Airport
Jérôme Lepage
Marketing & Business Development Director
JCDecaux - Transport Division
Eric Lipp
Executive Director
Open Doors Organization
Steve Mayers, MBA, IAP, C.M
Airport Director, Customer Experience, ADA and Title VI Coordinator
Hartsfield Jackson International Airport
Sharon McCloskey
Vice President, Customer Experience
Dallas/Fort Worth International Airport
Ramón Miró
President & CEO
Quito International Airport
Chad Newton
Chief Executive Officer
Wayne County Airport Authority
Brede Nielsen
SVP Business Development and Innovation, Technology
Avinor Group AS
Raffaele Pasquini
Head of Airport Marketing Development
Aeroporti di Roma
Antoine Rostworowski
Senior VP, Progreammes & Commercial Services
ACI World
John Sage
President
Accessible Travel Solutions
Kadri Samsunlu
CEO IGA
Istanbul Airport
Alberto Smith
Director Operations Landside & Cargo
Punta Cana International Airport
Sujata Kumar Suri
Vice President, Strategy and Development
Hamad International Airport
Angela Tanzi
Producer - Cities Division
Moment Factory
