Vice President of Customer Experience
Cicinnati Northern Kentucky International Airport
Adam Kressler is the Vice President of Customer Experience for the Cincinnati/Northern Kentucky International Airport (CVG) serving the Ohio-Kentucky-Indiana region in the United States. CVG was named by Skytrax as the Best Airport in North America for Staff Service in 2022 and the second-best regional airport in North America.
In this position, Mr. Kressler is responsible for leading the delivery of an integrated customer experience; focused on developing and implementing projects that enhance and elevate the quality of the experiences had by the airport’s passengers, airlines, and service partners. He is passionate about creating an inclusive environment for all passengers who come through the airport.
Prior to accepting his current role, Mr. Kressler was CVG’s Director of Air Service Development working with carrier partners to help strengthen the legacy carrier networks and develop low cost and ultra-low cost carrier offerings for the community. Mr. Kressler has over 25 years in the aviation industry with a varied background which includes airport, airline, and consulting experience.
Mr. Kressler holds a bachelor’s degree in Urban Planning and an M.B.A. from the University of Cincinnati. He received Airport Council International’s “International Airport Professional”(IAP) designation in 2015.