Roberto Martin Davara
Head of Facilitation and Passenger Experience Department
AENA
Roberto Martin Davara
Roberto Martín Davara is responsible for the passenger experience within the Aena network, including 46 airports in Spain. Applying a holistic data-driven approach, he and his team work towards setting new standards in the airport experience. Roberto manages the Airport Service Quality (ASQ) survey programme at Aena and he is a member of the ACI World’s ASQ Subcommittee and the ACI Europe’s Facilitation and Customer Services Committee.
Previously, Roberto managed and optimised various passenger services at Adolfo Suárez Madrid-Barajas Airport. Being responsible for hygiene measures at the airport, he contributed to the high standards that led the airport to achieve ACI’s Airport Health Accreditation and Skytrax’ 5-Star COVID Safety Rating.
He holds a degree in Aeronautical Engineering (M Sc) from the Polytechnic University of Madrid. When Roberto is not working, he loves to travel around the world.