Speakers

Valerie St-James is a Senior Director Market Research and Customer Insights in the Airport Service Quality group at ACI. With a master’s degree (M.Sc.) in marketing from HEC Montreal and with more than 20 years’ experience in marketing research, project management and strategic planning, Valerie is known for her expertise in transforming consumer data into meaningful strategic insight. In her current position, Valerie manages the airport service quality benchmarking program team’s efforts in market research, quality control and operations. She contributes to the development of new products to increase the ASQ product portfolio; and provides tools and insights to support and improve overall airport customer experience journey.