Speakers

Eefje is a multi-disciplinary expert with a specialisation in airport customer experience. In her current role as Customer Experience lead at NACO she translates market demands into business opportunities through putting the customer at heart of airport operations.

To maximize business and customer value Eefje focuses on developing approaches to ensure world-class experience during end-to-end journeys. She is passionate about enabling airports to deliver excellence in operational and commercial performance through human-centricity.