ACI Customer Experience Global Summit
13-15 september 2022
Howard Eng
President and Chief Executive Officer
Greater Toronto Airports Authority
Howard Eng has been President and CEO of the Greater Toronto Airports
Authority (GTAA) since 2012.
Under Mr. Eng’s leadership, Toronto Pearson is pursuing its vision of
becoming the best airport in the world. Toronto Pearson’s collective efforts
were acknowledged in both 2017 and 2018 when it was voted by passengers as
the Best Large Airport in North America (serving more than 40 million
passengers) by Airports Council International’s Airport Service Quality Program.
Also in 2018, Toronto Pearson was recognized by Airports Council International
as the Most Improved Airport in North America.
Prior to joining the GTAA, Mr. Eng was Executive Director, Airport Operations at
Hong Kong International Airport (HKIA). During his 17-year tenure as a member
of the senior management team, HKIA became one of the world’s largest
international hubs and won more than 40 Best Airport awards.
Mr. Eng has held positions on various Boards of Directors, including Airports
Council International North America and Canadian Airports Council (Chairman).
He currently sits on the World Governing Board of Airports Council
International in addition to being a member of the World Travel & Tourism
Council.