Speakers

Howard Eng has been President and CEO of the Greater Toronto AirportsAuthority (GTAA) since 2012.

Abdulaziz Aldahmash is General Manager of Quality and Customer Protection at the General Authority of Civil Aviation. In his career, Abdulaziz played a major role in building and managing strategic objectives in the Civil Aviation, National transformation and supply chain management.

Aimen Al Hosni is CEO of Oman Airports. Oman Airports is responsible for managing all civil airports in the Sultanate of Oman. His leadership is in the service of the nationwide vision of establishing a safe, modern and customer centric aviation sector.

Dwi Ariyani, is the Program Officer for Indonesia for the Disability Rights Fund and the Disability Rights Advocacy Fund. Dwi has worked for over a decade in Indonesia on disability rights and movement building in Indonesia, especially around the areas of economic empowerment and disaster risk reduction.

Armando Brunini, is Chief Executive Officer and Managing Director of S.E.A. S.p.A. (Milan Airport management company) and is member of the Board of Assaeroporti. Previously he has been CEO of GE.S.A.C. S.p.A. (Naples Airport management company) and in that period he served as a member of ACI Europe Board and member of ACI Europe Executive…

Dimitri Coll took up the position of Head, Airport Service Quality (ASQ) at ACI World in October2015. His main responsibility is to manage the ACI ASQ programme, which guides airportstoward improving their customer experience excellence across numeroustouchpoints of apassenger’s journey.Dimitri Coll holds a BBA (1998) and an MSc in Marketing (2000) from Hautes EtudesCommerciales (HEC)…

Airport Management Masters graduate of the National Civil Aviation School (ENAC) in Toulouse (France) and a Master Degree in Economic Sciences, Gilles Darriau is the CEO of AERIA, the company managing the Felix Houphouët Boigny International Airport of Abidjan. Gilles Darriau first spent 15 years in AUCHAN French distribution group. He decided then to switch…

Claire joined Sydney Airport in 2012. A key part of her role involves ensuring Sydney Airport continues to provide a world-class, positive airport experience. To achieve this, Claire works with all members of the airport community to drive improvements in service delivery and identify opportunities where the airport experience can be improved. In addition, she…

Karen W. Ellis serves as the Chief Customer Experience Officer for the San Antonio International Airport System which comprises the San Antonio International Airport and Stinson Municipal Airport. Karen has almost 20 years of leadership and customer service experience in the Aviation industry by serving with the following airports; the Houston Airport System, Hartsfield-Jackson Atlanta…

Mr. Roy Fuhrmann was appointed Chief Operating Officer in January 2018. He is responsible for overseeing the Management and Operations Division, Planning Development and Environment Division, Public Safety Division, Safety Management Systems and Customer Data and Analytics. He also serves as the Chair of the Customer Service Action Council at MSP and as the MAC…

Rhoda Gadama Misomali attended University of Washington where she obtained a BA in Psychology. She further obtained an MBA in Managerial Leadership from City University of Seattle. She is currently doing a doctorate in Transformational Leadership with Concordia University of Portland, Oregon. Her professional career in Human Resources started in Redmond, Washington where she worked…

Angela Gittens began her tenure as Director General of Airports Council International (ACI World) in 2008. She was formerly airport CEO for Miami and Atlanta and Deputy at San Francisco International Airport. In other previous roles, Gittens served as Vice-President, Airport Business Services for HNTB Corporation, where she led the firm’s practice in airport business…

Kathy Haley is an internationally recognized thought-leader on customer experience transformation. Throughout her career she has pioneered customer transformation and shifted businesses to respond to the changing needs of customers. Her visionary insights have made indelible imprints on public and private sectors ranging from financial services, petroleum marketing, retail, railway and airport transportation services. In…

April D. Harrison is the Performance Manager for the Cleveland Airport System (CAS). In this role, April, also a certified Lean Six Sigma Black Belt, works to improve processes which facilitate best-in-class operational initiatives. Prior to joining CAS in 2009, April was an administrator for Cleveland’s Finance Department. April began her career managing grant-funded programs,…

Mr. R K Jain is the Chief Executive Officer of MIAL.  He has vast experience of infrastructure sector spanning steel, telecom, aluminum and airports. He joined Mumbai International Airport Ltd. in 2006 when airport was privatized and has been intensely involved to ensure successful implementation of the project and successful operations of CSMI Airport. He…

Tricia Kat is Senior Associate Director at Changi Airports International. She and her team work with airports to enable them to achieve their full potential with customized airport service quality (ASQ) strategies. This includes programmes to understand the airport’s challenges, aspirations and requirements; and processes to establish the right systems for optimal service delivery. In…

VJ.Kurian, a 1983 batch IAS officer, is known for his instrumental role in building the India’s first airport under public-private partnership mode and making the project a commendable success both financially and socially. His path-breaking idea of bringing the future beneficiaries of the project, i.e., non-resident Indians, airlines, common public, businessmen, banks and fuelling agencies,…

Ben Lao, a design architect and management consultant, has enjoyed a stellar career spanning four decades with a history of success directing the strategic planning, design and implementation of multimillion-dollar airport projects worldwide. Well-versed in the execution of terminal design, master planning and airport modernization, he has an in-depth understanding of airline and airport operations….

Li Xiaomei graduated from Cheung King Graduate School of Business with EMBA master degree. She is well experienced in Labor Economy, Human Resources, Airport Operation, Service Management, Communist Party Construction and Enterprise Cultural Construction. She has successively held the posts of Chief Officer, Deputy Director and CEO in Human Resources Division, Deputy Secretary of Communist…

Mr. Albert Lim is the Senior Vice President (Passenger Experience) of Airport Operations Management Division at the Changi Airport Group (CAG). He oversees the passenger terminal operations, quality service management and integrated facilities management at Singapore Changi Airport. Together with his passionate CAG colleagues and collaborative airport partners, they strive to provide high level of…

Bongiwe joined Airports Company South Africa in 2013 as the Group Executive: Governance and Assurance, a position she held until she was formally appointed as the Acting CEO on 1 December 2018. Prior to her role at Airports Company of South Africa she worked for various companies such as Old Mutual, Sanlam, Norwich Life and…

Baljit Nagra is an accomplished senior operational and business change leader with over 20 years of experience in airport operations and developments at Heathrow Airport Limited and Australian ISS Aviation and Transport contracts. Baljit developed the initial passenger automation strategy for Heathrow Airport, and subsequently delivered a number of key transformational passenger facing solutions from…

Garry is an aviation leader with almost twenty years of experience and has held senior management and leadership roles in Customer Experience, Ground Operations, Operations Control, Commercial and General Management. Garry is the newly appointed General Manager of Mackay Airport and a member of the Australian Airports Association Customer Experience Working Group. He was previously…

Vimal Rai, Founder & Managing Director of TRACE Consulting, is a veteran travel “practitioner”. Having lived and worked in 8 cities and travelled to countless others, Vimal is driven by the pursuit of Customer Excellence within the travel, retail and aviation ecosystem. He led an enviable career across multiple domains including passenger and cargo sales…

In July 2014, Vaclav Rehor was elected the head of a distinguished national group of companies operating in air transport and related ground services, to be a part of strategic orientation change of Prague Airport. Now, he is involved in the actual ways of operating of the airport as Chairman of the Board of Directors…

Mr. Rostworowski graduated from Concordia University in Fine Arts in 1987 and from Université de Montréal at H.E.C. (Hautes Études Commerciales) in 1991. In 2010 he received an Executive Certificate in Strategy and Innovation from the MIT Sloan School of Management. He has 24 years of airline/airport experience at the Management level in Operations, Marketing…

Mustafa Sani Şener was appointed member of Board of Directors, President and CEO of TAV Airports in 1997 and has overseen a period of tremendous growth – TAV is now operates 14 airports in seven countries, with combined passenger traffic of 152 million annually. Mr. Şener, graduated from Karadeniz Technical University (KTU) Faculty of Mechanical…

Roelof-Jan (RJ) Steenstra, President and Chief Executive Officer for the Fort McMurray Airport Authority (FMAA) has been transforming businesses into sustainable, resilient and vibrant enterprises for more than 18 years. Located in Northern Alberta, Canada, FMAA is a major transportation provider and a catalyst for ongoing economic development and social prosperity activities in the region,…

Devy currently holds the position of Marketing and Services Director of PT Angkasa Pura I (Persero) since 22 December 2017.   Previously, Devy was appointed as a Special staff for the State Owned Enterprise Ministry and a member of Board of Commissionaire of Telkom Indonesia Tbk. She has extensive experience in marketing communications and business…

Prior to joining ACI Asia-Pacific in July 2011, Ada worked in the Civil Aviation Department Hong Kong, Hong Kong Aircraft Engineering Co. Ltd. and Airport Authority Hong Kong (AAHK).  In the 13 years with the AAHK, Ada’s portfolio included Terminal Operation, Airfield Operations, Aeronautical Revenue Management, Aerodrome Licensing as well as Operational Staff Training and…

Mr. Wing T. Yeung, General Manager Terminal 1 of the Airport Authority Hong Kong, has been serving at the Hong Kong International Airport for more than 22 years. He is leading the transformation of the passenger journey and bringing new experience to the passengers. Hong Kong International Airport is one of the most important hub…