ACI Customer Experience Global Summit
13-15 september 2022
RK Jain
Chief Executive Officer
Mumbai International Airport Ltd.
Mr. R K Jain is the Chief Executive Officer of MIAL. He has vast experience of infrastructure sector spanning steel, telecom, aluminum and airports. He joined Mumbai International Airport Ltd. in 2006 when airport was privatized and has been intensely involved to ensure successful implementation of the project and successful operations of CSMI Airport. He successfully mentored the management team of Mumbai Airport to initiate various improvement projects for enhancement of passenger experience, improvement in quality and safety standards and his unwavering commitment to service quality resulted in steep increase in service quality rating of the airport.
Recently Mr. R K Jain had led the team to win the concession for second airport of Mumbai. Concession for Navi Mumbai Airport is on design, build, finance, operate and transfer (DBFOT) basis. The capacity of the new airport will be 90 million passengers per annum.
Mr. R K Jain has an excellent academic track record and is a fellow member of various Indian and International Institutes viz. Institute of Chartered Accountants of India, Institute of Company Secretaries of India, Institute of Cost Accountants of India, Institute of Chartered Secretaries and Administrators, UK and Chartered Global Management Accountant (CGMA), powered by two of the world’s leading accounting organisations, AICPA (the American Institute of Certified Public Accountants) and Chartered Institute of Management Accountants (CIMA).