ACI Customer Experience Global Summit
13-15 september 2022
Roy R. Fuhrmann
Chief Operating Officer
Metropolitan Airports Commission
Mr. Roy Fuhrmann was appointed Chief Operating Officer in January 2018. He is responsible for overseeing the Management and Operations Division, Planning Development and Environment Division, Public Safety Division, Safety Management Systems and Customer Data and Analytics. He also serves as the Chair of the Customer Service Action Council at MSP and as the MAC Board representative to the South Metro Public Safety Training Facility. Mr. Fuhrmann previously served as the Vice President of Management and Operations for six years, Director of Environment for 11 years and has worked for the Commission at various organizational levels since 1991.
Mr. Fuhrmann holds a Bachelor of Arts degree in Airport Administration from the University of North Dakota. Mr. Fuhrmann is Vice Chair of ACI’s Operations and Technical Affairs Committee and previously serve as the Chair of the ACI Environmental Affairs Committee. He is an active commercial, instrument pilot and aircraft owner.