Senior Vice President (Passenger Experience), Airport Operations Management
Changi Airport Group
Mr. Albert Lim is the Senior Vice President (Passenger Experience) of Airport Operations Management Division at the Changi Airport Group (CAG). He oversees the passenger terminal operations, quality service management and integrated facilities management at Singapore Changi Airport. Together with his passionate CAG colleagues and collaborative airport partners, they strive to provide high level of operational efficiency and excellent passenger experience at Changi Airport, the world’s most awarded airport.
Prior to his appointment in Airport Operations Management, Albert was the Vice President of Cargo & Logistics Development, responsible for the air cargo and logistics business at Changi Airport, managing a global clientele of air express integrators, cargo airlines, third party logistics companies and freight forwarders. During his tenure from 2009 to 2012, he led the successful development of the new Air Cargo Express (ACE) Hub with FedEx Singapore at Changi Airport, a unique first-of-its-kind air cargo express infrastructure in the region.